Privacy Policy

We value your privacy and are committed to being transparent about how we collect, use, store, and protect your personal data. This Privacy Policy explains how we handle your information when you use our services.

Purpose of the Privacy Policy

This Privacy Policy is designed to inform you about your rights regarding your personal data and how we process it. By using our platform, you acknowledge that you have read and understood this policy.

Scope of Application

This Privacy Policy applies to all users of our platform, including those who use our services to play games, make deposits, or participate in promotions. Use of our services implies agreement to the terms outlined in this policy.

Consent Clause

By using our site and services, you consent to the practices described in this Privacy Policy. We will only process your data as outlined below, and we will not use it for any other purposes without your explicit consent.

Data We Collect

• Personal Information:
  • Name
  • Email address
  • Date of birth
  • Address
  • Other contact details
• Account Info:
  • Username
  • Password
  • Payment details
• Technical Data:
  • Device information (e.g., browser type, device model)
  • IP address
  • Cookies
• Usage Data:
  • Site activity logs
  • Login records
  • Game interactions

How We Use Your Data

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing customer support
• Bonus eligibility and responsible gambling monitoring
• Improving the site and personalizing the user experience
• Fulfilling legal and regulatory obligations

Cookies and Tracking

A cookie is a small text file stored on your device by our website. We use cookies to:

• Essential: enable core functions (e.g., login, deposit processing)
• Analytics: collect data for improving site performance and user experience
• Marketing: personalize advertising based on user behavior and preferences

You can manage or disable cookies through your browser settings.

Legal Basis for Processing

• Contractual necessity: to provide services and fulfill obligations
• Legal obligations: to comply with laws, regulations, and industry standards
• Legitimate interests: to improve our services and protect our rights
• User consent: explicit permission granted by you

Data Sharing and Disclosure

We may share your data with third-party service providers, such as:

• Payment processors (e.g., credit card companies)
• Gaming providers (e.g., game developers)

Personal data is not sold. We will disclose data where required by law or in response to a valid court order.

Data Storage and Retention

• Account information: until account closure or deletion
• Payment details: 6 years after last transaction (in compliance with anti-money laundering regulations)
• Technical data: up to 1 year (for analytics and improvement purposes)

Security Measures

• SSL encryption
• Access controls
• Authentication processes
• Monitoring for unauthorized access

Your Rights

Under data protection laws, you have the right to:

• Access, update, or delete your data
• Withdraw consent or object to processing
• Contact us to exercise these rights

International Data Transfers

We may transfer personal data outside your country or EEA, but we ensure that recipient countries meet adequate data protection standards (e.g., Standard Contractual Clauses).

Third-Party Services

External links or services have their own privacy policies. Twin Casino is not responsible for external content.

Policy Updates

This Privacy Policy may be updated. We will notify users of changes and continue to use your data in accordance with the revised policy, which you accept by continued use of our services.