Terms and conditions

Twin Casino TERMS AND CONDITIONS

1. Introduction

1.1 Purpose of the Terms: These Terms and Conditions ("Terms") govern your use of our online gaming platform (the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms.

1.2 Acceptance of Terms: If you do not accept these Terms, please do not use the Platform.

1.3 Age and Legal Restrictions: You must be at least 18 years old to use the Platform. We reserve the right to verify your age and identity before allowing access to our services.

2. Account Registration

2.1 Eligibility: To register an account, you must provide accurate and complete information about yourself.

2.2 KYC and Verification Requirements: You agree to comply with our Know Your Customer (KYC) and verification requirements, which may include providing identification documents or other information.

2.3 Responsibility for Account Security: You are responsible for the security of your account and any transactions conducted through it.

3. Deposits and Withdrawals

3.1 Accepted Payment Methods: We accept various payment methods, including credit cards, e-wallets, and cryptocurrencies.

3.2 Minimum and Maximum Limits: The minimum deposit limit is €10, while the maximum limit varies depending on your account level.

3.3 Processing Times and Fees: Processing times for deposits and withdrawals vary depending on the method used, with no fees applied to most transactions.

3.4 Anti-Money Laundering Policy: We are committed to preventing money laundering and comply with all applicable laws and regulations in this regard.

4. Bonuses and Promotions

4.1 How Bonuses Are Credited: Bonuses are credited automatically upon meeting the required conditions, as outlined in our bonus terms.

4.2 Wagering Requirements: Wagering requirements apply to bonuses and winnings, as outlined in our bonus terms.

4.3 Expiry and Abuse Clauses: We reserve the right to withdraw or modify any bonus offer at any time, and may void any bonus if we suspect abuse of our promotional offers.

5. Gameplay and Fairness

5.1 RNG Usage: All games on the Platform use Random Number Generators (RNGs) to ensure fair outcomes.

5.2 Game Malfunctions: In the event of a game malfunction, all bets placed will be voided.

5.3 Limits on Play and Responsible Gaming Tools: We offer various responsible gaming tools, including deposit limits, wagering limits, and session limits, which you can access through your account settings.

6. Responsible Gambling

6.1 Self-Exclusion Options: You may choose to self-exclude from the Platform for a specified period or permanently.

6.2 Deposit, Wager, and Session Limits: We offer various tools to help you manage your deposits, wagers, and playing sessions.

6.3 Help and Support Links: If you need assistance with responsible gaming, please contact our support team through the links provided on the Platform.

7. Prohibited Activities

7.1 Bonus Abuse: We prohibit the abuse of bonuses, including but not limited to, using bonus funds for high-stakes betting or placing bets that do not meet the required conditions.

7.2 Fraud, Collusion, or Manipulation: We prohibit any form of fraud, collusion, or manipulation in relation to our games or promotional offers.

7.3 Use of Bots or Automated Systems: You may not use bots or automated systems to play games on the Platform.

8. Account Suspension and Closure

8.1 Voluntary Account Closure: You may choose to close your account at any time by contacting our support team.

8.2 Breach of Terms: We reserve the right to suspend or close your account if you breach these Terms.

8.3 Inactivity and Dormant Accounts: If your account remains inactive for a period of 12 months, we may charge a €5 monthly fee to maintain your account.

9. Privacy and Data Protection

9.1 Information Collected: We collect personal data from you in accordance with our privacy policy.

9.2 Use and Storage of Personal Data: We use your personal data for the purposes outlined in our privacy policy, including but not limited to, verifying your identity, processing transactions, and marketing our services.

9.3 GDPR Compliance (if applicable): We comply with all applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR).

10. Limitation of Liability

10.1 Losses: We are not responsible for any losses incurred by you as a result of using the Platform.

10.2 System Errors: In the event of a system error, we may void any bets placed and refund any winnings credited.

10.3 Third-Party Links: We are not responsible for any third-party links or content accessed through the Platform.

11. Amendments and Updates

11.1 Right to Modify the Terms: We reserve the right to modify these Terms at any time, including but not limited to changing our bonus offers, payment methods, or terms of service.

11.2 Notification of Changes: We will notify you of any changes to these Terms through our website or email notifications.